Returns and Refunds

At Kakao by K we understand that shopping for clothes online can be difficult as sizes and fit varies between designers and styles.

If you are not completely happy with your purchase and you wish to return the goods we can offer an exchange or a refund. You must notify us by email within 14 days of receipt that you wish to return the goods the goods must be returned within 14 days of notifying us you wish to return them.

We can only accept returned goods if they are unworn and labels intact and in perfect condition We reserve the right to refuse returns on items where it is apparent this has not been followed. These conditions do not affect your statutory rights.

To arrange a return or cancel your order, you must send an email to within 14 days of receipt of your goods, telling us that you are returning the goods and why. We will give you a returns number to write on the parcel.

Refunds out with 14 days from receipt of goods will be at the discretion of Kakao by K .

You are responsible for insuring returned goods and we recommend you obtain proof of postage as we cannot accepts responsibility for any items lost or damaged in transit.

Goods should be packaged securely.


We will notify you by email once we have revived your returned order and processed your refund. Please note that card refunds can take up to 10 working days to appear in your account due to different banking procedures. The refund will be credited back onto the original payment card.